Refund & Returns Policy

At superboxs8.com, customer satisfaction and service excellence are central to our business. Please review the following policy outlining the eligibility criteria, procedures, and conditions for product returns and monetary refunds.

We want you to be fully satisfied with your purchase. If you are not completely content with your streaming hardware, you may request a return within 30 days of receiving your shipment.

Return Eligibility Criteria

To qualify for a valid return, your item must be unused, fully functional, and in its original, pristine condition. Products must be returned inside their original factory packaging along with all bundled accessories, remote controls, cables, and documentation.

A valid order confirmation or proof of purchase is required for all return requests. Submissions that do not fulfill these requirements may be rejected or returned to sender.

Ineligible & Non-Returnable Items

Items that have suffered damage due to misuse, unauthorized modifications, drops, or improper handling are strictly non-returnable. Additionally, return shipments missing original packaging materials, serial number tags, or bundled components will be declined.

Return Initiation Process

To begin a return request, please contact our support team with your order number and a brief explanation of the reason for your request.

Our customer support specialists will evaluate your submission and issue step-by-step return authorization instructions within 1 to 3 business days.

Return Postage & Shipping Responsibilities

Customers assume full responsibility for return shipping costs unless the device arrives damaged, defective, or incorrect as a result of a fulfillment error on our part.

We strongly advise utilizing a trackable shipping service with delivery confirmation for all return shipments, as superboxs8.com cannot be held liable for packages lost or damaged during transit back to our fulfillment center.

Refund Inspection & Issuance

Once your return package arrives at our warehouse and completes physical inspection, approved refunds will be processed within 5 to 10 business days.

All issued refunds will automatically be credited to the original payment method utilized during checkout. Please note that posting times may vary depending on your financial institution.

Damaged, Defective, or Incorrect Deliveries

If your shipment arrives damaged during transit, defective upon arrival, or containing an incorrect model, please notify our support team within 7 days of package delivery.

When submitting your claim, please provide your order number along with clear photograph or video documentation demonstrating the issue with the item and its external packaging.

Order Cancellation Policy

Orders may be canceled at no cost prior to order dispatch. Once a shipment has been handed over to the freight carrier, cancellation requests can no longer be processed, and the order must be handled following our standard return procedures upon delivery.

For return requests, order support, or return status inquiries, please contact our support team at customer@superboxs8.com.

Contact Information

Should you have any inquiries, feedback, or request assistance regarding our products or services, please feel free to contact us:

Brand Name: SuperBox

Slogan: Exclusive Distributor SuperBox TV in US & CAD

Authorization Code: SP20250414002

US Address: 17635 Rowland St, City of Industry, CA 91748, USA

Contact Phone/WhatsApp: +1 (507) 309-9514

Email: customer@superboxs8.com

Website: https://superboxs8.com/

Working Hours: Monday to Saturday, 8 AM – 7 PM.

Disclaimer: This policy is provided for informational purposes only and does not constitute legal advice.

Below are our official store policies, reflecting our unwavering commitment to operational transparency and customer protection. We invite you to review them so you can shop at superboxs8.com with complete confidence: