Warranty Policy

Warranty Period

All SuperBox products purchased directly from our website are covered by a one-year warranty from the date of delivery.

Warranty Coverage

The warranty covers confirmed hardware or software defects that occur under normal use.

Depending on the issue, we may provide technical support, repair the product, or replace the defective unit.

What Is Not Covered

The warranty does not cover:

Accidental or physical damage
Damage caused by misuse, liquid exposure, or improper installation
Unauthorized repairs, modifications, or unofficial firmware
Normal wear and tear
Internet connection issues
Problems caused by third-party apps, channels, or services

Warranty Claims

If you experience any issues with your SuperBox, please first contact our Technical Support team through the Contact Us page. Our support team will guide you through the necessary troubleshooting steps.

If the issue cannot be resolved and our Technical Support team confirms that the product is defective and that a return or replacement is required as a final solution, please contact us at customer@superboxs8.com and provide:

Your order number
Product model
A description of the issue
Photos or videos showing the problem, if requested
Confirmation from our Technical Support team

Product Returns

Customers must contact us and receive return instructions before sending a product back.

Products returned without prior approval may not be accepted.

Contact Information

If you have questions, concerns, or requests regarding our products or service, please contact us:

Brand Name: SuperBox TV Box Store

Slogan: Your Entertainment Partner

US Address: 201 E Center St, Anaheim, CA 92805, USA

Canada Address: 100 Sunrise Ave #135, North York, ON M4A 1B3, Canada

Contact Phone/WhatsApp: +1(604) 239-6845

Technical Support WhatsApp: +852 9674 3876

Email: customer@superboxs8.com

Website: https://superboxs8.com/

Working Hours: Monday to Saturday, 8 AM – 7 PM.